Privacy policy

Privacy Policy

Last updated: May 2026

MyHappyGift (ABN 20 532 530 851) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that is necessary to provide our products and services to you, including:

  • Contact information: name, email address, phone number, delivery address
  • Order information: purchase history, payment method (we do not store full card details), billing address
  • Account information: if you create an account, your login credentials and preferences
  • Communications: enquiries, support requests, and correspondence with us
  • Usage data: pages visited, time on site, device type, browser, and referring URL (collected via cookies and analytics tools)

2. How We Collect Information

We collect information:

  • Directly from you when you place an order, create an account, subscribe to our newsletter, or contact us
  • Automatically through cookies and similar technologies when you visit our website
  • From third-party services such as payment processors and shipping carriers

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your order, including shipping and delivery updates
  • Respond to your enquiries and provide customer support
  • Send you marketing communications (with your consent) — you may unsubscribe at any time
  • Improve our website and product offerings
  • Comply with our legal obligations
  • Detect and prevent fraud

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. These include:

  • Essential cookies: required for the website to function (e.g. shopping cart, login session)
  • Analytics cookies: we use Google Analytics to understand how visitors interact with our website. Google Analytics collects data such as pages viewed, time on site, and general location. This data is aggregated and anonymised. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
  • Marketing cookies: used to deliver relevant advertisements on third-party platforms (e.g. Facebook, Google Ads). You can manage your ad preferences through those platforms.

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.

5. Disclosure of Your Information

We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our business, including:

  • Shopify Inc. — our e-commerce platform provider
  • Payment processors (e.g. PayPal, Afterpay, Stripe) — to securely process payments
  • Shipping and logistics providers — to deliver your order
  • Google LLC — for Google Analytics and Google Ads services
  • Meta Platforms Inc. — for Facebook and Instagram advertising
  • Email marketing providers — to send newsletters and transactional emails

These parties are required to handle your information securely and only for the purposes we specify. Some of these providers may be located outside Australia, including in the United States. We take reasonable steps to ensure they comply with applicable privacy laws.

We may also disclose your information where required by law, court order, or government authority.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website uses SSL encryption (HTTPS) for all data transmitted between your browser and our server. Payment card details are processed by PCI-DSS compliant payment processors and are not stored on our systems.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Order records are typically retained for 7 years in accordance with Australian tax law.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information (subject to our legal obligations)
  • Withdraw consent to marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise any of these rights, please contact us at hello@myhappygift.com.au.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. our eBay store). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

For any privacy-related enquiries or to exercise your rights, please contact:
MyHappyGift
202/168 Pascoe Vale Road, Moonee Ponds VIC 3039
Email: hello@myhappygift.com.au
Phone: (03) 9961 6069