FAQ

All your questions answered! Have any further questions about a specific item or your order, please head over to our Contact Us page we can assist you further

Where are your warehouses located?

Unless otherwise noted, our items are dispatched from Australian warehouses. Most of our warehouses are located in Melbourne. We do sell items on behalf of other retailers and they may be located in other states within Australia

I really need the item now, can I pick it up?

We know you want your order urgently, that's why we try to dispatch orders within 1 business days of receiving cleared payment. Due to health, safety and operational reasons, orders are unable to be picked up from our warehouses. 

Who are your delivery partners?

To keep our costs low, we use a variety of delivery partners. Delivery partners include, but not limited to Australia Post, Aramex, Team Global Express, Couriers Please, Hunter Express, Allied Express. The Delivery Partner is automatically selected depending on the delivery address and the size and weight of the parcel. 

Can I send to a PO BOX, Parcel Locker or Post Office?

If the order is within Australia Post's dimensions, then yes, you may send to a PO Box, Parcel Locker or Post Office. If the order is unable to be sent with Australia Post, then we will contact you and request an alternative address

Can I cancel my order?

Order cancellations may only be requested as long as the order has not been prepared for dispatch. To request a cancellation, simply email us at hello@myhappygift.com.au or Contact Us  with your name and Order details.

I received the order, but I changed my mind and want to return it, can I?

We have a 14 days Change of Mind policy. The order must remain in unused, unopened and in original packaging. Please email us your order ID and photos of the product still in original packaging. 

Once your Change of Mind return request is approved, we will provide you the Return Postage address and instructions, you will be required to return the order at your own expense. If you provide you a postage label to assist you in returning, then we will advise of the return postage costs and we will deduct these costs from your order refund. 

How long is the product warranty?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We kindly request you provide photos or a video that clearly demonstrate the issue.

Unless otherwise noted in the item description, our products come with a 12 month Warranty. Please contact us at hello@myhappygift.com.au should there be any issues within the Warranty timeframe so we can assist you. 

Are you an Australian business? How can I contact you?

Yes, we are an Australian business, located at Melbourne Australia. Our ABN is 20532530851. We respond to emails received within 24 hours. Please contact us at hello@myhappygiftau.com.au should you have any questions

Do you do Bulk Order discounts?

Yes! Bulk order is considered to be order request of 10 or more. Simply email us your request and we'll see what discounts we are able to offer you. Sometimes, items may be on discount already and further discounts may not be able to be applied.

Do you do gift wrapping?

Currently we're unable to gift wrap your orders.