FAQ

Frequently Asked Questions

Orders & Payment

How do I place an order?

Browse our store, add items to your cart, and proceed to checkout. You'll need to enter your shipping address and payment details. You'll receive an order confirmation email once your order is placed successfully.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay, and Shop Pay. All transactions are processed securely.

Can I change or cancel my order after placing it?

Please contact us as soon as possible at hello@myhappygift.com.au or call (03) 9961 6069. We can modify or cancel orders that have not yet been dispatched. Once an order has been dispatched, it cannot be cancelled, but you may return it under our return policy.

Do I need an account to order?

No. You can check out as a guest. Creating an account lets you track your orders and save your details for future purchases.

Shipping & Delivery

Do you offer free shipping?

Yes — we offer free standard shipping on all orders across Australia. No minimum spend required.

How long does delivery take?

Orders are dispatched within 1–3 business days. Standard delivery takes 3–7 business days for metro areas, and 5–14 business days for regional and remote areas. See our full Shipping Policy for details.

Do you ship to all Australian states and territories?

Yes — we ship Australia wide, including WA, NT, TAS, and all regional areas.

How do I track my order?

You'll receive a tracking email with a tracking number once your order is dispatched. Use this to check delivery progress on the carrier's website. If you haven't received tracking details within 3 business days, please contact us.

Do you ship internationally?

No — we currently only ship within Australia.

Returns & Refunds

What is your return policy?

We offer free 14-day returns on most items. Items must be unused and in original packaging. See our Return & Refund Policy for full details.

How do I return an item?

Email us at hello@myhappygift.com.au with your order number and the reason for your return. We'll send you return instructions within 1–2 business days.

How long does a refund take?

Once we receive and inspect the returned item, refunds are processed within 5–10 business days to your original payment method. Your bank may take additional time to reflect the refund.

What if I received a faulty or wrong item?

Contact us within 48 hours of delivery at hello@myhappygift.com.au with photos or video of the issue and your order number. We'll arrange a replacement or full refund at no cost to you.

Warranty

Do your products come with a warranty?

Yes — every product we sell includes a 12-month manufacturer's warranty covering defects in materials and workmanship under normal use conditions.

How do I make a warranty claim?

Email hello@myhappygift.com.au with your order number and clear photos or video of the fault. Our team will assess your claim and advise on next steps, including repair, replacement, or refund.

What does the warranty not cover?

The warranty does not cover accidental damage, misuse, normal wear and tear, or damage from failure to follow product care instructions.

Products

Are your product images accurate?

We do our best to ensure product images are accurate. However, colours may vary slightly due to different screen settings and lighting. If you have a specific question about a product, please contact us before ordering.

Can I get more information about a specific product?

Absolutely — contact us at hello@myhappygift.com.au or via our Contact Form and we'll do our best to answer your questions.

Contact & Support

How do I contact customer support?

How quickly will you respond to my enquiry?

We aim to respond to all enquiries within 24 hours during our operating hours (Mon–Sat, 9am–10pm AEST).