Shipping Policy
Shipping Policy
Last updated: May 2026
Free Shipping Australia Wide
We offer free standard shipping on all orders delivered within Australia. There is no minimum order value — every order ships free, every time.
Dispatch Times
Orders are processed and dispatched within 1–3 business days of payment confirmation (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.
Estimated Delivery Times
| Location | Estimated Delivery |
|---|---|
| Metro Melbourne, Sydney, Brisbane, Adelaide, Perth | 3–7 business days |
| Regional VIC, NSW, QLD, SA | 5–10 business days |
| Western Australia (regional) | 7–14 business days |
| Northern Territory | 7–14 business days |
| Tasmania | 5–10 business days |
Delivery timeframes are estimates only and may vary during peak periods (e.g. Christmas, Black Friday). We are not liable for delays caused by the carrier or circumstances outside our control.
Express Shipping
Express shipping options may be available at checkout for eligible products and locations. Express delivery charges will be displayed during checkout.
Order Tracking
Once dispatched, you will receive a tracking number via email. You can use this to monitor your delivery through the carrier's website. If you have not received a tracking email within 3 business days of placing your order, please contact us at hello@myhappygift.com.au.
Large or Bulky Items
Some large or bulky items (e.g. furniture, mattresses) may be delivered by a specialist freight carrier. Delivery for these items may take slightly longer and may require someone to be present to sign for the delivery. You will be contacted by the carrier to arrange a suitable delivery time where applicable.
Missing or Delayed Parcels
If your parcel has not arrived within the estimated timeframe, please:
- Check your tracking number for updates
- Check that no delivery attempt cards have been left at your address
- Contact us at hello@myhappygift.com.au with your order number
We will work with the carrier to locate your parcel and resolve the issue as quickly as possible.
International Shipping
At this time, we only ship to addresses within Australia. We do not ship internationally.
Contact Us
For all shipping enquiries, please contact us at hello@myhappygift.com.au or call (03) 9961 6069, Monday to Saturday 9:00 AM – 10:00 PM AEST.